You may cancel before payment without charge.
Cancelled event: we refund the full ticket amount paid. We will notify the buyer by the order email and initiate the refund within 14 days of announcing cancellation. A voucher or replacement event may substitute for a refund only with the buyer’s agreement.
Changed date or venue: we will explain the change and the choice of keeping the ticket or receiving a refund. If the new date or venue is unsuitable, email info@formzerollc.us with the order reference. We initiate a full ticket-price refund within 14 days of receiving the request. More extensive statutory rights remain unaffected.
Change of mind: tickets for leisure or cultural events on a specified date are generally excluded from the 14-day withdrawal right for online contracts. We do not offer discretionary refunds for changed plans or non-attendance. This does not remove complaint rights, cancellation refunds or other statutory rights.
Complaints: email info@formzerollc.us or write to Form Zero LLC’s postal address. Describe the issue, event, order reference, reply details and requested resolution. An order reference is not mandatory if we can otherwise identify the purchase. We respond within 14 days of receiving a complaint.
Refunds use the original transaction currency and payment method unless another free method is agreed. We charge no refund fee. Bank or payment-provider processing determines when funds arrive. We never request a full card number or CVV. Refunded tickets are invalidated.
Report missing tickets, duplicate charges or incorrect amounts promptly so we can verify payment and correct errors. These rules do not limit statutory remedies.